Quick, expert service and knowledgeable staff. Highlighted unknown issues and fixed all problems in under 60 minutes. Would highly recommend... read moreQuick, expert service and knowledgeable staff. Highlighted unknown issues and fixed all problems in under 60 minutes. Would highly recommend to anyone looking for great service at a fair price. read less

Bryan Phongsa was great! Called when he was on his way and was very polite and respectful. Anytime he was... read moreBryan Phongsa was great! Called when he was on his way and was very polite and respectful. Anytime he was making a change or noticed an issue he walked me through the process. read less

Positive: Punctuality, Quality, Responsiveness, ValueGreat company with very nice employees. Will definitely use on my other properties as well!!!!Thanks Brian

Prime Comfort is hands down THE BEST service provider that I have ever used. The whole team is very responsive... read morePrime Comfort is hands down THE BEST service provider that I have ever used. The whole team is very responsive and top notch with customer service. From Lance playing with my daughter to Bill and installation team with great quality work and Brian and service team always on top of it, I will only use these guys until something dramatic happens. Also the Trane quality products are bar none the best. read less

From the moment I called panicked because we had CO2 leaking from HVAC heat system to the moment the technicians... read moreFrom the moment I called panicked because we had CO2 leaking from HVAC heat system to the moment the technicians left after installing our new HVAC energy efficient heating and air system my fiance' and I were very impressed. 1. Initial contact to install time was very quick2. Techs very skilled kind and respectful3. Puncutal if not early each time they came**You get what you pay for and I def. recommend them for your HVAC needs. We love our new system and new smart thermostat. Thank you again..looking forward to seeing our gas and energy bills decrease. Wise investment! read less

Prime Comfort was quick to respond and schedule a visit for furnace maintenance. Bryan arrived as scheduled and was professional,... read morePrime Comfort was quick to respond and schedule a visit for furnace maintenance. Bryan arrived as scheduled and was professional, informative, and efficient. This is a good outfit. read less

The tech was very competent. He was courteous. And he got the job done. I am extremely pleased.

Lance called before he came out to tell us what time he would arrive. Upon arrival he assessed the... read moreLance called before he came out to tell us what time he would arrive. Upon arrival he assessed the situation, asked some questions and began checking out our HVAC system. He quickly identified some changes that needed to be made, and made these adjustments. He checked out the entire system and also cleaned the coils, and answered all questions my wife and I had. He was very professional, courteous and polite. He also made some recommendations of things we could do to see if his efforts were successful in addressing our issues. This was a very positive experience and the cost for services provided was very appropriate and affordable. read less

Highly recommend for service or new install. Overall great professional experience. Honest with no hard upsell, just the facts. ... read moreHighly recommend for service or new install. Overall great professional experience. Honest with no hard upsell, just the facts. Choose them after my previous long term HVAC company wasn't open for service calls on the weekend... I couldn't believe it either. I looked for reviews for companies and PC stood out. Will showed up in hours. Took his time, found a freon leak, recharged with a warning they didn't know how long it would last. Unfortunately A week later we were hot again. Bill Hix came out to quote a new Trane unit with his Dynamic Air duct design that splits the air flow in 2 with curved hard metal ducts instead of into a cube box. Seems to work unit is more quiet than previous one. read less

Heat Pump Upgrade and Replacement:Prime Comfort, recommended by Duke-Energy, Better Business Bureau, was exceptional. From a no pressure sales presentation,... read moreHeat Pump Upgrade and Replacement:Prime Comfort, recommended by Duke-Energy, Better Business Bureau, was exceptional. From a no pressure sales presentation, to giving me links to vendor documentation for the systems they suggested, to just being fully convincing that their Rep was highly experienced. He even had a low cost self-patented fix for my duct work. My research on them, all turned up highly positive. Prime Comfort got within my budget and added the extras I requested for my new Heat Pump. (Like a surge protector, new hall air filter plate, MERV-11 Media Filter, an 8-year extended labor warranty added to their 2-year Mfg. labor warranty + 10-year parts warranty). They also provided 2 years of free seasonal service with the purchase of a new Heat Pump. To top it off, they offered 36-48 months interest-free payments financing. I have not been disappointed in any way since I met Bill, Prime Comfort's Sales Engr Manager and had the Heat Pump installed. All their installation, operations and service guys have been very knowledgeable, professional and very helpful. Every interaction with Prime Comfort has been enjoyable, rewarding and I am so glad I chose them. When you are going to be in a relationship with a HVAC Company for 10 years, it's extremely important that you like and trust them. Bottom line, they did exactly what I asked and more. I am totally satisfied with the work and character of this company. I would recommend them unequivocally to family and friends.Prime Comfort in every situation, went above and beyond "the call of duty" to make sure I was a happy customer. From the 1-day installation of the unit, to calling them for our service in late spring, to receiving my rebate from Duke-Energy, it has completely been a "No Hassle" experience. On inspection day, our installation passed both the County and Duke-Energy inspections with flying colors. Most importantly our HVAC operation has been flawless, and we are saving money over the old system. So, yes, I'm happy to recommend them wholeheartedly and will call on them in the future if I purchase another property. Save yourself some grief, avoid pushy salespeople, big patronizing companies and being taken for granted. Choose Prime Comfort as a premier HVAC choice in Mecklenburg and Gaston Counties in NC, who delivers in every way possible for conscientious consumers. You'll be glad you did. Hat tip to Barbara, Bill and the entire Company. You guys rock! read less

Had a great experience with Prime Comfort from the initial call to schedule an appointment to the tech Bryan coming... read moreHad a great experience with Prime Comfort from the initial call to schedule an appointment to the tech Bryan coming out to assess the situation. He was able to get some better performance from our system with minimal cost and I could just tell that they were not just trying to make a buck off of me. I felt that they genuinely care about their customers which is refreshing. I definitely plan on using them again when the need arises. read less

Lance and the team at Prime Comfort saved the day when our AC went out on a 100 degree day!... read moreLance and the team at Prime Comfort saved the day when our AC went out on a 100 degree day! Barbara was kind enough to hook me up with an early appointment after another customer cancelled. Lance diagnosed the problem, explained it to me, and was able to confirm I had a warranty...(saving me money!) and ordering the parts to arrive as fast as possible. He returned the next morning to do the job and return comfort to our home before the holiday. We are so thankful for the prompt, professional work of Lance at Prime Comfort. Prime Comfort will be my new go-to for all my air conditioning needs. read less

Shows up on time. Honest about what's going on without trying to up-sell before repair is actually needed. Great customer... read moreShows up on time. Honest about what's going on without trying to up-sell before repair is actually needed. Great customer relations from both the technician and customer service. Great company overall. Would highly recommend. read less

After reading all these rave reviews on Google, I decided to choose Prime Comfort for AC Maintenance back in April.... read moreAfter reading all these rave reviews on Google, I decided to choose Prime Comfort for AC Maintenance back in April. I took advantage of their bi-annual plan and the HVAC guy showed up on time. He spent time in the attic with my handler, checked an issue I had with the heat, and then went out to check on the compressor. The man claimed to have done a bunch of things, but I never saw him do it and their website claims you get a detailed report (never got one). At the end, he mentioned my capacitor was failing and I had a very pitted contactor. Price quoted was $570 with 10% off for repairs (plus tax). I decided to think about it and let them know.Being a handy person at home (I've done pretty much everything but roofing), I looked up about replacing those two items. Youtube is a godsend for DIY jobs and many videos on there showed replacing those two (most common failing) items in less than 30 minutes. I ordered the parts on Amazon for a grand total of $32.90 shipped in 2 days. Followed the directions on Youtube and it was fixed in under an hour. Honestly, I looked over the old parts and didn't notice wear and tear as the HVAC guy claimed. I just want to know how 30 minutes (probably $150 per hour) plus drive time, $32 dollar parts (less for them I am sure), and a nice profit adds up to nearly $600. I feel $300 would have been a more fair price.Follow-up on 7/18 - I had Prime Comfort come back out to look over a duct that was hardly producing air in my daughter's bedroom. The tech took his time and tried to find the issue, but came to the conclusion the duct needs to be enlarged to allow more air through. He said it looked like the other bedroom next to that one had been redone with the same issue by the previous owners. The price quoted to replace the duct was reasonable and the tech was helpful on giving me more information about my current system.I would highly recommend Prime Comfort for their excellent customer service. read less

Great folks who take the time to explain and show you everything that is going on with your system. Highly... read moreGreat folks who take the time to explain and show you everything that is going on with your system. Highly recommended to anyone looking for a reliable trustworthy team to take care of their system! read less

Fast response, friendly staff and a kind and knowledgeable tech. Thank you so much, I definitely will recommend you to... read moreFast response, friendly staff and a kind and knowledgeable tech. Thank you so much, I definitely will recommend you to anyone who needs your services. Thanks again Bryan! read less

From what I briefly researched - it appeared that my capacitor went bad in my upstairs unit. I called Prime... read moreFrom what I briefly researched - it appeared that my capacitor went bad in my upstairs unit. I called Prime Comfort on a Tuesday morning and they had sent a tech out within 2hrs on the same (hot) day. Bryan was very nice and knowledgeable. Great service, although the cost seemed to be on the higher end. Overall, Prime Comfort got the job completed successfully on the same day - time is money! read less

I tried this company for the first time after receiving 6 quotes from 6 different HVAC companies to replace 4... read moreI tried this company for the first time after receiving 6 quotes from 6 different HVAC companies to replace 4 of 5 of my HVAC systems (several AC’s, gas furnaces and heat pump). The representative, Bill Hix, was very professional and presented and explained numerous options for replacing my systems. I chose this company, not because of their price, but because of their outstanding service and attention to detail. Their presentation and list of options were enormous yet not too overwhelming. Every member of the staff was knowledgeable and respectful and thoroughly explained the workings of each system they installed. One huge bonus with Prime Comfort that other companies didn’t offer is, two years of winter and spring maintenance. The warranties were pretty standard among the different companies I had survey the job. All systems are working well and I am happy to have chosen such an upstanding company to install my new systems. Prime Comfort’s prices were competitive; however, their service could not be beaten. As a real estate professional in the area, I have tried numerous HVAC companies and recommended many. This company is by far the best yet! read less

Bryan did a great job for us. I feel really good about choosing your company for my service plan.

Definitely a 5 Star Outfit!...I have used them several times for installation of a new system and annual maintenance. ... read moreDefinitely a 5 Star Outfit!...I have used them several times for installation of a new system and annual maintenance. They have been great with their service every time. I just had William stop by for the annual maintenance checkup on the air conditioning system...he called 30 minutes ahead of time to confirm the appointment, showed up on time, and was very professional. Great company to work with. I would highly recommend them. read less

I highly recommend Prime Comfort! They have wonderful customer service, their technicians are very knowledgeable and a pleasure to deal... read moreI highly recommend Prime Comfort! They have wonderful customer service, their technicians are very knowledgeable and a pleasure to deal with. I have used them multiple times for myself and my real estate clients. They recently replaced one of my HVAC systems in our attic which was not the easiest location to access. The crew did a wonderful job. read less

Highly recommend Prime Comfort. The process was very professional. Bill was helpful with competitive quotes. In the office Barbara... read moreHighly recommend Prime Comfort. The process was very professional. Bill was helpful with competitive quotes. In the office Barbara does a great job on the rebates, information and financing. The installation team is very knowledgeable and skilled, great installation both inside and outside. Great experience for us! read less

Called several companies for estimates on a complete gas furnace/AC system installation. Prime Comfort was by far the most reasonable... read moreCalled several companies for estimates on a complete gas furnace/AC system installation. Prime Comfort was by far the most reasonable for the high quality unit they installed, and after reading their great reviews I decided to go with them. I was most impressed from the first call I made speaking with Barb and the tech installation staff that was sent out to do the installation was spot on! They are a highly skilled, worked extremely well together, and incredibly efficient. By far one of the best decisions we've ever made in hiring a company for this type of job. At the very least give them a call and compare. read less

This was my first time working with Prime Comfort.Making an appointment with Barbara was easy and she worked with me... read moreThis was my first time working with Prime Comfort.Making an appointment with Barbara was easy and she worked with me with dates and times.Bryan Phongsa, my Tech was on time, courteous and knowledgeable. He explained everything to me so that I could understand everything wrong with my unit. It was a pleasure working with this new Company and also working with Bryan. I would gladly recommend this company to anyone. read less

We love prime comfort! Bryan and Barbara are great! They are easy to work, Bryan does quality work, and they... read moreWe love prime comfort! Bryan and Barbara are great! They are easy to work, Bryan does quality work, and they are both honest, reliable and personable. Definitely recommend! read less

Very quick and easy. I called in the morning and my new thermostat was installed within a couple of hours!

Great job.

Quick response & fixed my AC in a short time - very appreciated in this hot weather! Professional and knowledgeable... read moreQuick response & fixed my AC in a short time - very appreciated in this hot weather! Professional and knowledgeable rep who also took time to evaluate other issues my system has or may have in the future, giving me some time to plan and budget for. Highly recommend! read less

Very professional Brian went above and beyond.

The complete HVAC system was replaced ~2 years ago. The job performed at the time was very sloppy. Unglued connections,... read moreThe complete HVAC system was replaced ~2 years ago. The job performed at the time was very sloppy. Unglued connections, missing traps, poorly secured plenum etc. Prime comfort went over complete system and made multiple repairs. At the end they showed me each repair and explained what they had done. I would hire them again. read less

Very professional and prompt.

Great to do business with and he did it at good price.

Courteous, professional and quick response for scheduling.