Quick, expert service and knowledgeable staff. Highlighted unknown issues and fixed all problems in under 60 minutes. Would highly recommend... read moreQuick, expert service and knowledgeable staff. Highlighted unknown issues and fixed all problems in under 60 minutes. Would highly recommend to anyone looking for great service at a fair price. read less

Bryan Phongsa was great! Called when he was on his way and was very polite and respectful. Anytime he was... read moreBryan Phongsa was great! Called when he was on his way and was very polite and respectful. Anytime he was making a change or noticed an issue he walked me through the process. read less

Positive: Punctuality, Quality, Responsiveness, ValueGreat company with very nice employees. Will definitely use on my other properties as well!!!!Thanks Brian

Prime Comfort is hands down THE BEST service provider that I have ever used. The whole team is very responsive... read morePrime Comfort is hands down THE BEST service provider that I have ever used. The whole team is very responsive and top notch with customer service. From Lance playing with my daughter to Bill and installation team with great quality work and Brian and service team always on top of it, I will only use these guys until something dramatic happens. Also the Trane quality products are bar none the best. read less

From the moment I called panicked because we had CO2 leaking from HVAC heat system to the moment the technicians... read moreFrom the moment I called panicked because we had CO2 leaking from HVAC heat system to the moment the technicians left after installing our new HVAC energy efficient heating and air system my fiance' and I were very impressed. 1. Initial contact to install time was very quick2. Techs very skilled kind and respectful3. Puncutal if not early each time they came**You get what you pay for and I def. recommend them for your HVAC needs. We love our new system and new smart thermostat. Thank you again..looking forward to seeing our gas and energy bills decrease. Wise investment! read less

Prime Comfort was quick to respond and schedule a visit for furnace maintenance. Bryan arrived as scheduled and was professional,... read morePrime Comfort was quick to respond and schedule a visit for furnace maintenance. Bryan arrived as scheduled and was professional, informative, and efficient. This is a good outfit. read less

The tech was very competent. He was courteous. And he got the job done. I am extremely pleased.

Lance called before he came out to tell us what time he would arrive. Upon arrival he assessed the... read moreLance called before he came out to tell us what time he would arrive. Upon arrival he assessed the situation, asked some questions and began checking out our HVAC system. He quickly identified some changes that needed to be made, and made these adjustments. He checked out the entire system and also cleaned the coils, and answered all questions my wife and I had. He was very professional, courteous and polite. He also made some recommendations of things we could do to see if his efforts were successful in addressing our issues. This was a very positive experience and the cost for services provided was very appropriate and affordable. read less

Highly recommend for service or new install. Overall great professional experience. Honest with no hard upsell, just the facts. ... read moreHighly recommend for service or new install. Overall great professional experience. Honest with no hard upsell, just the facts. Choose them after my previous long term HVAC company wasn't open for service calls on the weekend... I couldn't believe it either. I looked for reviews for companies and PC stood out. Will showed up in hours. Took his time, found a freon leak, recharged with a warning they didn't know how long it would last. Unfortunately A week later we were hot again. Bill Hix came out to quote a new Trane unit with his Dynamic Air duct design that splits the air flow in 2 with curved hard metal ducts instead of into a cube box. Seems to work unit is more quiet than previous one. read less

Heat Pump Upgrade and Replacement:Prime Comfort, recommended by Duke-Energy, Better Business Bureau, was exceptional. From a no pressure sales presentation,... read moreHeat Pump Upgrade and Replacement:Prime Comfort, recommended by Duke-Energy, Better Business Bureau, was exceptional. From a no pressure sales presentation, to giving me links to vendor documentation for the systems they suggested, to just being fully convincing that their Rep was highly experienced. He even had a low cost self-patented fix for my duct work. My research on them, all turned up highly positive. Prime Comfort got within my budget and added the extras I requested for my new Heat Pump. (Like a surge protector, new hall air filter plate, MERV-11 Media Filter, an 8-year extended labor warranty added to their 2-year Mfg. labor warranty + 10-year parts warranty). They also provided 2 years of free seasonal service with the purchase of a new Heat Pump. To top it off, they offered 36-48 months interest-free payments financing. I have not been disappointed in any way since I met Bill, Prime Comfort's Sales Engr Manager and had the Heat Pump installed. All their installation, operations and service guys have been very knowledgeable, professional and very helpful. Every interaction with Prime Comfort has been enjoyable, rewarding and I am so glad I chose them. When you are going to be in a relationship with a HVAC Company for 10 years, it's extremely important that you like and trust them. Bottom line, they did exactly what I asked and more. I am totally satisfied with the work and character of this company. I would recommend them unequivocally to family and friends.Prime Comfort in every situation, went above and beyond "the call of duty" to make sure I was a happy customer. From the 1-day installation of the unit, to calling them for our service in late spring, to receiving my rebate from Duke-Energy, it has completely been a "No Hassle" experience. On inspection day, our installation passed both the County and Duke-Energy inspections with flying colors. Most importantly our HVAC operation has been flawless, and we are saving money over the old system. So, yes, I'm happy to recommend them wholeheartedly and will call on them in the future if I purchase another property. Save yourself some grief, avoid pushy salespeople, big patronizing companies and being taken for granted. Choose Prime Comfort as a premier HVAC choice in Mecklenburg and Gaston Counties in NC, who delivers in every way possible for conscientious consumers. You'll be glad you did. Hat tip to Barbara, Bill and the entire Company. You guys rock! read less

Had a great experience with Prime Comfort from the initial call to schedule an appointment to the tech Bryan coming... read moreHad a great experience with Prime Comfort from the initial call to schedule an appointment to the tech Bryan coming out to assess the situation. He was able to get some better performance from our system with minimal cost and I could just tell that they were not just trying to make a buck off of me. I felt that they genuinely care about their customers which is refreshing. I definitely plan on using them again when the need arises. read less

Lance and the team at Prime Comfort saved the day when our AC went out on a 100 degree day!... read moreLance and the team at Prime Comfort saved the day when our AC went out on a 100 degree day! Barbara was kind enough to hook me up with an early appointment after another customer cancelled. Lance diagnosed the problem, explained it to me, and was able to confirm I had a warranty...(saving me money!) and ordering the parts to arrive as fast as possible. He returned the next morning to do the job and return comfort to our home before the holiday. We are so thankful for the prompt, professional work of Lance at Prime Comfort. Prime Comfort will be my new go-to for all my air conditioning needs. read less

Shows up on time. Honest about what's going on without trying to up-sell before repair is actually needed. Great customer... read moreShows up on time. Honest about what's going on without trying to up-sell before repair is actually needed. Great customer relations from both the technician and customer service. Great company overall. Would highly recommend. read less

After reading all these rave reviews on Google, I decided to choose Prime Comfort for AC Maintenance back in April.... read moreAfter reading all these rave reviews on Google, I decided to choose Prime Comfort for AC Maintenance back in April. I took advantage of their bi-annual plan and the HVAC guy showed up on time. He spent time in the attic with my handler, checked an issue I had with the heat, and then went out to check on the compressor. The man claimed to have done a bunch of things, but I never saw him do it and their website claims you get a detailed report (never got one). At the end, he mentioned my capacitor was failing and I had a very pitted contactor. Price quoted was $570 with 10% off for repairs (plus tax). I decided to think about it and let them know.Being a handy person at home (I've done pretty much everything but roofing), I looked up about replacing those two items. Youtube is a godsend for DIY jobs and many videos on there showed replacing those two (most common failing) items in less than 30 minutes. I ordered the parts on Amazon for a grand total of $32.90 shipped in 2 days. Followed the directions on Youtube and it was fixed in under an hour. Honestly, I looked over the old parts and didn't notice wear and tear as the HVAC guy claimed. I just want to know how 30 minutes (probably $150 per hour) plus drive time, $32 dollar parts (less for them I am sure), and a nice profit adds up to nearly $600. I feel $300 would have been a more fair price.Follow-up on 7/18 - I had Prime Comfort come back out to look over a duct that was hardly producing air in my daughter's bedroom. The tech took his time and tried to find the issue, but came to the conclusion the duct needs to be enlarged to allow more air through. He said it looked like the other bedroom next to that one had been redone with the same issue by the previous owners. The price quoted to replace the duct was reasonable and the tech was helpful on giving me more information about my current system.I would highly recommend Prime Comfort for their excellent customer service. read less

Great folks who take the time to explain and show you everything that is going on with your system. Highly... read moreGreat folks who take the time to explain and show you everything that is going on with your system. Highly recommended to anyone looking for a reliable trustworthy team to take care of their system! read less

Fast response, friendly staff and a kind and knowledgeable tech. Thank you so much, I definitely will recommend you to... read moreFast response, friendly staff and a kind and knowledgeable tech. Thank you so much, I definitely will recommend you to anyone who needs your services. Thanks again Bryan! read less

From what I briefly researched - it appeared that my capacitor went bad in my upstairs unit. I called Prime... read moreFrom what I briefly researched - it appeared that my capacitor went bad in my upstairs unit. I called Prime Comfort on a Tuesday morning and they had sent a tech out within 2hrs on the same (hot) day. Bryan was very nice and knowledgeable. Great service, although the cost seemed to be on the higher end. Overall, Prime Comfort got the job completed successfully on the same day - time is money! read less

I tried this company for the first time after receiving 6 quotes from 6 different HVAC companies to replace 4... read moreI tried this company for the first time after receiving 6 quotes from 6 different HVAC companies to replace 4 of 5 of my HVAC systems (several AC’s, gas furnaces and heat pump). The representative, Bill Hix, was very professional and presented and explained numerous options for replacing my systems. I chose this company, not because of their price, but because of their outstanding service and attention to detail. Their presentation and list of options were enormous yet not too overwhelming. Every member of the staff was knowledgeable and respectful and thoroughly explained the workings of each system they installed. One huge bonus with Prime Comfort that other companies didn’t offer is, two years of winter and spring maintenance. The warranties were pretty standard among the different companies I had survey the job. All systems are working well and I am happy to have chosen such an upstanding company to install my new systems. Prime Comfort’s prices were competitive; however, their service could not be beaten. As a real estate professional in the area, I have tried numerous HVAC companies and recommended many. This company is by far the best yet! read less

Bryan did a great job for us. I feel really good about choosing your company for my service plan.

Definitely a 5 Star Outfit!...I have used them several times for installation of a new system and annual maintenance. ... read moreDefinitely a 5 Star Outfit!...I have used them several times for installation of a new system and annual maintenance. They have been great with their service every time. I just had William stop by for the annual maintenance checkup on the air conditioning system...he called 30 minutes ahead of time to confirm the appointment, showed up on time, and was very professional. Great company to work with. I would highly recommend them. read less

I highly recommend Prime Comfort! They have wonderful customer service, their technicians are very knowledgeable and a pleasure to deal... read moreI highly recommend Prime Comfort! They have wonderful customer service, their technicians are very knowledgeable and a pleasure to deal with. I have used them multiple times for myself and my real estate clients. They recently replaced one of my HVAC systems in our attic which was not the easiest location to access. The crew did a wonderful job. read less

Highly recommend Prime Comfort. The process was very professional. Bill was helpful with competitive quotes. In the office Barbara... read moreHighly recommend Prime Comfort. The process was very professional. Bill was helpful with competitive quotes. In the office Barbara does a great job on the rebates, information and financing. The installation team is very knowledgeable and skilled, great installation both inside and outside. Great experience for us! read less

Called several companies for estimates on a complete gas furnace/AC system installation. Prime Comfort was by far the most reasonable... read moreCalled several companies for estimates on a complete gas furnace/AC system installation. Prime Comfort was by far the most reasonable for the high quality unit they installed, and after reading their great reviews I decided to go with them. I was most impressed from the first call I made speaking with Barb and the tech installation staff that was sent out to do the installation was spot on! They are a highly skilled, worked extremely well together, and incredibly efficient. By far one of the best decisions we've ever made in hiring a company for this type of job. At the very least give them a call and compare. read less

This was my first time working with Prime Comfort.Making an appointment with Barbara was easy and she worked with me... read moreThis was my first time working with Prime Comfort.Making an appointment with Barbara was easy and she worked with me with dates and times.Bryan Phongsa, my Tech was on time, courteous and knowledgeable. He explained everything to me so that I could understand everything wrong with my unit. It was a pleasure working with this new Company and also working with Bryan. I would gladly recommend this company to anyone. read less

We love prime comfort! Bryan and Barbara are great! They are easy to work, Bryan does quality work, and they... read moreWe love prime comfort! Bryan and Barbara are great! They are easy to work, Bryan does quality work, and they are both honest, reliable and personable. Definitely recommend! read less

Very quick and easy. I called in the morning and my new thermostat was installed within a couple of hours!

Great job.

Quick response & fixed my AC in a short time - very appreciated in this hot weather! Professional and knowledgeable... read moreQuick response & fixed my AC in a short time - very appreciated in this hot weather! Professional and knowledgeable rep who also took time to evaluate other issues my system has or may have in the future, giving me some time to plan and budget for. Highly recommend! read less

Very professional Brian went above and beyond.

The complete HVAC system was replaced ~2 years ago. The job performed at the time was very sloppy. Unglued connections,... read moreThe complete HVAC system was replaced ~2 years ago. The job performed at the time was very sloppy. Unglued connections, missing traps, poorly secured plenum etc. Prime comfort went over complete system and made multiple repairs. At the end they showed me each repair and explained what they had done. I would hire them again. read less

Very professional and prompt.

Great to do business with and he did it at good price.

Courteous, professional and quick response for scheduling.

I was told by another contractor (after waiting 3 days in less than 40 degree nighttime exterior temps for an... read moreI was told by another contractor (after waiting 3 days in less than 40 degree nighttime exterior temps for an appointment) that my furnace was trashed and needed to be replaced. I called Prime Comfort, who dispatched Bryan Phongsa within the hour. Bryan was on time, professional, and didn’t try to con me into a new furnace...he had the real issue diagnosed and the furnace back up and running in no time flat for a fraction of the cost that a new unit would have run me. I can’t recommend Bryan and the Prime Comfort team enough! read less

I’m so glad I switched to Prime Comfort for my HVAC maintenance plan. Lance is great - always on time... read moreI’m so glad I switched to Prime Comfort for my HVAC maintenance plan. Lance is great - always on time and gives a heads up when he is on his way. Never tries to up sell anything and keeps us well advised on the life of our system. read less

From start to finish I am thrilled with the investment of my new HVAC system. No one likes dropping thousands... read moreFrom start to finish I am thrilled with the investment of my new HVAC system. No one likes dropping thousands of dollars on a new system, but if you have to this company will give you a top notch product, amazing service and excellent communication. I personally like to support small businesses in my local area and have recommended Prime to several friends and family that are looking for a great company in the HVAC world. First, I got several estimates from companies recommended by Angie's list, and then one more of my own with a company I have used in the past. Not only did I get a top of the line product from Prime Comfort, but it was easily $2k less than all the other companies for the size of system I needed. Next, on the day of install they were respectful of my home and didn't mind my asking questions about the work they were doing so I would understand what was being done in and outside my home. Also the communication from the office manager and staff were excellent...very timely and thorough. They made sure I understood the financing options and worked with me to get the best deal available. Lastly, the follow up service could not have been better...the tech showed up on time, explained a tweak he made and was on his way. Again, if you are looking for a new HVAC system or just need a company you can trust for repairs or maintenance, I literally cannot recommend these guys highly enough. They are great! Thanks Prime Comfort!! read less

Excellent service and great prices. They keep my systems running in top shape. I have them out twice a year... read moreExcellent service and great prices. They keep my systems running in top shape. I have them out twice a year to check heating and cooling systems before the cold/warm months begin. Can't recommend them enough. read less

Brian and Barbara at Prime Comfort provide top notch service. Barbara always does her best to schedule the time... read moreBrian and Barbara at Prime Comfort provide top notch service. Barbara always does her best to schedule the time you need and Brian is a true professional. He's on time, courteous, gives detailed explanations, and trustworthy. He is my go to HVAC guy! read less

Bryan offered great customer service and helped me to better understand the HVAC world. I would definitely recommend!

Great service and friendly staff. Highly recommend.

Prime Comfort was fast, affordable and knowledgeable. Prime Comfort was great from the beginning to the end from Ms. Barbara... read morePrime Comfort was fast, affordable and knowledgeable. Prime Comfort was great from the beginning to the end from Ms. Barbara the Customer Service to Bryan the Service Technician. They were able to come out to my rental property the next day and perform service on unit; that a previous company said they would need to order the part and was double the price. Prime Comfort give me a free 2nd second option that saved me almost $700. Bryan our service technician was very professional and had great customer service. Prime Comfort made what could’ve been an awful and daunting experience not bad at all. I will be using Prime Comfort for all my HVAC needs in the future! Thank you Ms. Barbara and Brian! read less

Very impressive company, they have the expertise & resources to get your HVAC issue solved and they will not take... read moreVery impressive company, they have the expertise & resources to get your HVAC issue solved and they will not take advantage price wise if they run into unforeseen obstacles. Service tech Bryan and operation manager Ken are good people who know what they are doing, you will not be disappointed. read less

Thank you Bryan Phongsa for your professionalism, punctuality and knowledge, you fixed the problem timely and at a... read moreThank you Bryan Phongsa for your professionalism, punctuality and knowledge, you fixed the problem timely and at a fair price too. I would recommend your company and service to anyone needing cooling or heating help. Much appreciated! read less

Bryan and his team were amazing! They fixed our heat in less than 30 minutes after 5 failed attempts... read moreBryan and his team were amazing! They fixed our heat in less than 30 minutes after 5 failed attempts by another HVAC company. They then stayed past our appointment time to get our AC ready to go for summer! I highly recommend using Prime Comfort for your HVAC needs! read less

I would like to give Bill Hix and his team at prime comfort alot of love his team did an... read moreI would like to give Bill Hix and his team at prime comfort alot of love his team did an awesome job installing my hvac/water heater they did a fantastic job, i reached out to different companies for estimates, all hands down prime comfort is the best out their great jobs team prime comfort you guys are awesome thank you Robert read less

Prime Comfort has been absolutely wonderful. From the estimate all the way through the installation. They were quick to fix... read morePrime Comfort has been absolutely wonderful. From the estimate all the way through the installation. They were quick to fix any (small) issues that came up after install, they were always on-time, professional, friendly and personable. I highly recommend them for your HVAC needs. You will not be disappointed. Thank you guys for that you've done! Also, a shoutout goes to Barb in the office. Very friendly 🙂 read less

We are a 114 residence HOA in Matthews. Our clubhouse is heated/cooled by two 5-ton units. They failed... read moreWe are a 114 residence HOA in Matthews. Our clubhouse is heated/cooled by two 5-ton units. They failed after 13 years. Our Board sought quotes from qualified contractors. We received six (6) quotes. Prime Comfort not only had the most professional and timely quote, they came to review our Clubhouse system with their President and Manager. Highly knowledgable and professional. Their quote was the best and we proceed with Prime Comfort. The complete installation was done one week after contract signing and done by a highly trained and polite team of technicians who knew their business. Our Board cannot recommend Prime Comfort higher! Call them if you want professionalism without having to pay the expenses associated with "big-time TV" advertising. read less

Lance was awesome! My heat pump has not run correctly since it was installed 18 months ago - by another... read moreLance was awesome! My heat pump has not run correctly since it was installed 18 months ago - by another company - and it was randomly blowing cold air and costing me double what my old unit cost to run. Lance, first of all, believed what I was saying about it blowing cold air (the installing company told me it was running correctly) and then thoroughly investigated the problem and found the unit wired wrong. He was able to fix it and I couldn't be happier. I have finally found a new HVAC company that I will always use and recommend to anyone who needs one. read less

Great service and pricing! I highly recommend Prime Comfort.

I have had 2 really good working experiences with Prime Comfort and will continue to use their services in the... read moreI have had 2 really good working experiences with Prime Comfort and will continue to use their services in the future. The first visit was to fix my heat when it was not working and the second was for a replacement of an air conditioner. Not only did Prime Comfort give me good prices for all of the services/equipment that they provided, they were very honest and transparent about the work being done.Their first visit to my home came after 2 other HVAC companies had given up on fixing the heating unit. Instead of giving up and telling me the same thing that the other 2 companies did ("oh, the heat works when we are here, not sure why it doesn't after we leave"), my Prime Comfort technician escalated the issue until a final resolution was achieved. The issue had to do with a tiny fuse that had blown out in the furnace switchboard which was very difficult to see without magnification. After they replaced the entire switchboard, I have had no issues with the heater since then. Prime Comfort was persistent + focused on getting the work done and done well. They have fantastic customer service as well (hi Barbara!).The second visit was for an AC unit replacement. Not only did they give me a great price for a quality unit (they carry Trane), all of the work was done in a very timely manner with the utmost professionalism. They are licensed to install units in SC now which is a huge bonus and I absolutely recommend them to anyone looking for HVAC maintenance, replacement and repair. read less

I have used prime comfort and Bryan for service on a gas furnace and central air system for the past... read moreI have used prime comfort and Bryan for service on a gas furnace and central air system for the past few years. All ways on time and great to deal with ! Bryan replaced a part under Trane warranty which saved some cash. Would recommend prime comfort to anyone. read less

Very nice people to work with and very professional.

Bryan did a great job, fast and friendly with a fair price for. I'll use this company from now... read moreBryan did a great job, fast and friendly with a fair price for. I'll use this company from now on and will tell others also. read less

Great customer service from the first call. I called them for a second opinion. Their tech identified a major... read moreGreat customer service from the first call. I called them for a second opinion. Their tech identified a major issue with my furnace that the other company missed.... and found a minor gas leak! Unfortunately I needed a new furnace but they discussed other options and I could tell they weren’t just trying to rake in a sale. Their pricing is competitive and they don’t nickel and dime you for extras. They also offer great financing options.Buying a new furnace is never fun however, I feel confident in my decision to trust Prime Comfort and would recommend them immediately to anyone. read less

Bryan came out to service our heat pump and install a new circuit board. He was incredibly friendly and professional,... read moreBryan came out to service our heat pump and install a new circuit board. He was incredibly friendly and professional, and we appreciated his quick service! read less

Prime Comfort was great! They were responsive, friendly, and priced very fairly. They would be my first call for any... read morePrime Comfort was great! They were responsive, friendly, and priced very fairly. They would be my first call for any future issues and I highly recommend them. read less

Reviews speak for themselves. Highly recommend.

awesome experience from start to finishh! i can tell they know their stuff and take pride in what they do.... read moreawesome experience from start to finishh! i can tell they know their stuff and take pride in what they do. They take the time to undrstand your needs and come up with a solution that youwill love. if you want a company that does great work and one you can trust, id highy recommend them! read less

Wonderful experience - Bryan did a professional job

We had a great experience (new AC install) with this company and Chuck Pesta. Would recommend to anyone looking... read moreWe had a great experience (new AC install) with this company and Chuck Pesta. Would recommend to anyone looking for AC! read less

My wife and I bought our first house knowing there was mold in the crawlspace. We remediated the mold first,... read moreMy wife and I bought our first house knowing there was mold in the crawlspace. We remediated the mold first, and then we needed to replace the entire HVAC system. After getting 3 estimates from various companies, we chose Prime Comfort to do the job. They replaced the air conditioner, furnace, and all ducting. They answered all of our questions and their communication during the process was outstanding. Barbara and Chuck both worked very hard to make sure we were taken care of. Ken and the technicians completed the job on time and were always respectful on our property. This is a wonderful company to work with and I highly recommend them for any HVAC needs you may have. read less

Ok, I don't say this lightly, but this is the first time I have ever had a 5-star experience with... read moreOk, I don't say this lightly, but this is the first time I have ever had a 5-star experience with an HVAC company. My experiences in the past have been various companies trying to oversell me one thing or another. One time I blew a simple capacitor (a $35 part) and they tried to convince me the whole AC system was shot. Anyway, for this service call, it started when I saw a water spot on my ceiling and knew my overflow pan had overflowed in the attic. I went to take a look and couldn't see anything wrong, nothing frozen, no visible cracks, etc. I sucked up the water and immediately went to Angie's List to find an A-rated company. Prime Comfort was at the top of the list because they had a $59 diagnostic special. I bought the deal and they called me within 30 minutes! They came out within a few hours on a 95 degree day (same day) and the technician (forgot his name but he was awesome) spoke to me in plain language. He spent over two hours going over the entire system top to bottom. He even cleaned the coils outside and took some refrigerant out (apparently it was over-pressured). He did say he found a small hairline gap in one of the PVC drainage pipes in the attic and it might have been slow leaking over several weeks to fill up the pan. He offered to seal that for $50. I took him up on that as well. He switched everything back on and it's cooling better than ever despite the unit being almost 20 years old. I thought for sure he'd tell me there was a catastrophic problem and it would be big bucks to fix or replace. The extra sealant plus service call came to only $113. I have never, ever paid so little for an HVAC service call, even the simple annual tune-ups cost more. If they treat every customer like this during the hottest part of the summer, then they have my business for life. Well done! read less

Wow! I was highly impressed with the professionalism and integrity of Prime Comfort. Everyone I spoke with... read moreWow! I was highly impressed with the professionalism and integrity of Prime Comfort. Everyone I spoke with was very pleasant and accommodating. Bryan, the technician who came out, was super friendly, genuine, knowledgeable, and punctual. He was patient and thorough with me in explaining the problem in a manner that I could understand. He offered several discounts for the repair service and offered to find out if my warranty would cover the repairs. I was most impressed that he wasn’t pushy and condescending as many HVAC technicians can be. An extra bonus, that meant a lot to me, was how he wore shoe covers in my house.They were booked that evening and unable to come out until the next day, but so was everyone else that I called. I’m sure I could’ve gotten one of the larger companies to come out that evening but for a much larger bill! I will definitely call them for HVAC service in the future. read less

First of all Prime Comfort was recommended by the"Nextdoor" app. Everything they said about Prime Comfort being number one ... read moreFirst of all Prime Comfort was recommended by the"Nextdoor" app. Everything they said about Prime Comfort being number one in the Charlotte Area is TRUE. The experience i encounter from the initial phone call to the installation was EXCELLENT and lets not forget about the affordable pricing with all kinds of discounts with the state of the art machinery. All the staff was very professional and knowledgeable but 2 staff members that stood out to me was Chuck and Ken. I will always recommend and talk highly of "Prime Comfort". read less

Prime Comfort's service manager came out to our house for a service call when our downstairs unit went out on... read morePrime Comfort's service manager came out to our house for a service call when our downstairs unit went out on a Saturday. Luckily, it was just a wire that had came loose and he fixed it very quickly. We could not be more pleased with the fast, friendly and knowledgeable service we received as a brand new customer! We will be signing up for the cleaning and maintenance service immediately! read less

Love these guys. They blow away the competition. Highly recommend them.

My AC went out around 11 PM one night and had no idea who to call. Based on reviews I... read moreMy AC went out around 11 PM one night and had no idea who to call. Based on reviews I called Prime Comfort (pure shot in the dark). The lady who answered was extremely considerate and fit me in between 10 AM - 12 PM. My tech, William, called and said he finished early and could come by around 9:30 AM. Showed up, diagnosed and fixed the issue in literally 10 mins. He proceeded to check everything else on our AC unit and had one small recommendation. NO MAJOR UP-Sale PRESSURE! Super kind, courteous and professional. I am a customer for life!!! Thanks so much! read less

I would give this company 10 stars. Every person I delt with went above and beyond what I expected. I... read moreI would give this company 10 stars. Every person I delt with went above and beyond what I expected. I had gotten an estimate from another company to replace one of my AC units. The estimate was done for the wrong unit. I ordered through Prime Comfort after meeting Chuck and being impressed with the free 2 year maintenance for not only the new unit but my other two 13 yr old systems! The installers realized I had ordered the wrong unit and stopped their work. I had screwed up and they could not have been more kind. Ken, the service manager, came out immediately and within 48 hours I had a new unit installed. They serviced the two remaining units, replaced a switch on a heating unit (that another company had bypassed), replaced the insulation on the tubes exiting the house and too many more little extras to list! Ken and his crew were always on time and professional. I am very pleased with the service I received and their pricing was better than other estimates. read less

Bryan, did an awesome job. He was very professsional. I would use this company again.

Prime Comfort sent their senior tech, Bryan, to troubleshoot my Trane AC unit. He determined that there was a small... read morePrime Comfort sent their senior tech, Bryan, to troubleshoot my Trane AC unit. He determined that there was a small leak and offered to recharge the unit with refrigerant. Bryan was very pleasant, professional and was not trying to sell me anything. He simply did what I requested and answered all of my question, which were many. There were no surprise charges. The quote that I received for refrigerant over the phone was what I paid. I would definitely hire Prime Comfort again for future maintenance and repair of my furnace and AC unit. read less

I was lucky in seeing Bryan service a neighbor's furnace a few months ago & asked him to schedule an... read moreI was lucky in seeing Bryan service a neighbor's furnace a few months ago & asked him to schedule an inspection & maintenance visit for our two furnaces. I watched his work, having taken an 18 month HVAC course in community college years ago. It was professional - superior - in every way. I signed up for the annual service agreement & he returned to inspect, clean & maintain both AC units. I've seen many technicians operate through the decades & Bryan is simply outstanding. read less

Our AC was installed by another well known company less than 2 years ago and after having less than acceptable... read moreOur AC was installed by another well known company less than 2 years ago and after having less than acceptable service and communication with them, we chose to get Prime Comfort to come check things out for getting us prepared for the season. During the check we learned the installers (previous company) didn't do as good as we'd originally thought and the fan needed to be replaced (warranty)-- and now our system is running like it should have been all along. Bryan Phongsa was the technician who serviced our unit and we'll be totally certain to be sure to have him do all our service work from here on out. Excellent service and totally fair pricing. We couldn't be happier with our choice of Prime Comfort! read less

Everyone I dealt with at Prime Comfort was knowledgeable and super competent. I had to replace myHvac system and both... read moreEveryone I dealt with at Prime Comfort was knowledgeable and super competent. I had to replace myHvac system and both Chuck and Ken explained the whole process in detail. The technicians did a great job with the installation, and the price was right. I couldn’t be happier. read less

Prime Comfort was able to get me in on the same day I contacted them. Brian was great. ... read morePrime Comfort was able to get me in on the same day I contacted them. Brian was great. He added Freon, and suggested I contact the home warranty regarding the age of the unit. I will definitely call Prime Confort again! read less

We signed an annual contract with Prime Comfort late last year and have not been disappointed. The service has been... read moreWe signed an annual contract with Prime Comfort late last year and have not been disappointed. The service has been great. Working with Kevin and Barbara in the office could not be any easier and the technicians that have visited the home are very professional and very qualified....would recommend the company to anyone. read less

Our A/C went out overnight and I called Prime Comfort first thing in the morning and they came out before... read moreOur A/C went out overnight and I called Prime Comfort first thing in the morning and they came out before 10:30am that morning. William diagnosed the issue quickly and efficiently. He was professional and provided great information while making the repair. I would recommend Prime Comfort without any hesitation. read less

We replaced three hvac systems with Prime. Our basement furnace was not working. One company (not Prime) suggested... read moreWe replaced three hvac systems with Prime. Our basement furnace was not working. One company (not Prime) suggested that we replace our basement and first floor system even though two other contractors suggested this was against code and the combined tonnage of the largest residential system was significantly less than what we were replacing. Another contractor provided a quote that we could not understand and was a higher price. Another contractor told us all was good and that he could seal leaks and keep the systems going. Prime took the time to take apart the basement furnace until they saw a hole in the heat exchanger which was leaking carbon monoxide. They also showed us the areas where our Freon was more likely leaking from the other systems. We felt they were the only contractor that cared enough to diagnose the real issues. Their pricing and help with selecting the units made us comfortable that we were getting a fair price. They were much less than our existing hvac service provider and a little less than the other hvac quote we received. The installation was flawless. They took their time and made sure they were proud of their work. His included making sure the outside units were properly level and the ground sloped to reduce erosion. I took pictures of the end install and have shared with my friends and those considering hvac work. Prime is he most professional and fair contractor we have ever worked with. read less

This guys are awesome, very knowledgeable, on time, professional, fast service definitely the ones to hire. I am so... read moreThis guys are awesome, very knowledgeable, on time, professional, fast service definitely the ones to hire. I am so please with the service of my furnace. The ignator was not working properly and William replaced it really fast, check all the system for proper functionality, gave me some information about maintenance and offer me the different service packs that they have available. Hire them! Nice professional people. I definitely recommend them. Also they gave me warranty of 1 year for labor and ignator replacement . read less

Bryan from Prime Comfort came out and did a great job repairing my unit. He was very thorough and... read moreBryan from Prime Comfort came out and did a great job repairing my unit. He was very thorough and explained everything in great detail so I could understand. Excellent service. I will continue to use this company going forward! read less

I have an older house that needed a complete replacement of my HVAC system, ducts included. The entire process... read moreI have an older house that needed a complete replacement of my HVAC system, ducts included. The entire process with Prime Comfort was great. Bill sat down with me and talked through my options, and the pricing was very competitive, as I had other companies give me estimates. They scheduled the job for the next Monday which happened to be Thanksgiving week. Bobby and his team showed up and were extremely polite, knowledgeable, and hard working. They were prompt each day and were able to complete the job ahead of schedule. They did excellent work. After the work was completed Barb in the office has been great and I would recommend Prime Comfort to anyone. read less

Our HVAC Technician Brian did an excellent job!!He was very fast, efficient, and very friendly. We sat and talked while... read moreOur HVAC Technician Brian did an excellent job!!He was very fast, efficient, and very friendly. We sat and talked while he did his job.Prime Comfort did not try to get over on us for the price. They also credit the diagnostic charges when you allow them to complete the repair (finding out now that most companies don't waive the diagnostic charges)!! Again, prime comfort is about doing great work without the practice of completely getting over on their customers. I WILL REFER PRIME COMFORT TO EVERYONE I KNOW!!Awesome service!! read less

Furnace stopped working a day before Thanksgiving. I called several companies with no one able to come and fix before... read moreFurnace stopped working a day before Thanksgiving. I called several companies with no one able to come and fix before Friday or Saturday after the holiday. Prime Comfort sent a technician in several hours. Bryan diagnosed a problem , fixed it, and left within an hour. Apparently, it was a small issue with dirty flame sensor. Honest invoice. Great service - Thanks! read less

Great system as we have allergies this has helped us tremendously ! Great Service!When ever we call to set up... read moreGreat system as we have allergies this has helped us tremendously ! Great Service!When ever we call to set up a time to have filters changed they always call to let you know they are on their way and they are always on time! Brian does a great job! And he is very polite. Great service after the purchase! read less

We recently chose to replace the ductwork in my house and hired Ken and the Prime Comfort crew for the... read moreWe recently chose to replace the ductwork in my house and hired Ken and the Prime Comfort crew for the job. From day one, when the general assessment of the ducts was made on Prime Comfort's behalf, Ken was professional and answered all of our questions, following through with everything he said. Unlike a recent experience that we have had on the property with a different contractor, these guys were diligent, detail oriented, and, above all, very professional from start to finish.Prime comfort has been very responsive to our needs in the following months as well. They've promptly showed up to fix issues we had with our older A/C unit and went above and beyond in providing us with great service. We are very pleased to have hired this company and will continue to do business with them going forward as a result of our great experience, smooth and painless. I'd like to take this as an opportunity to recommend Ken and the Prime Comfort crew to the community and thank them for the excellent service they have offered us. Thanks again guys! read less

Excellent, prompt service. The technician explained the process and pricing with no surprises upon receiving the bill. Prime... read moreExcellent, prompt service. The technician explained the process and pricing with no surprises upon receiving the bill. Prime Comfort has fair pricing and provides quality, reliable service. read less

Found Prime Comfort on google and decided to go with them because of the reviews. My experience was excellent! Bryan... read moreFound Prime Comfort on google and decided to go with them because of the reviews. My experience was excellent! Bryan was prompt , easy to talk to and very knowledgeable. He explained the issue and also helped me understand my current setup a little better. Fair pricing as well. Thanks!! read less

Prime Comfort is an excellent company! Honest, good pricing and always puts customers first. I highly recommend them for your... read morePrime Comfort is an excellent company! Honest, good pricing and always puts customers first. I highly recommend them for your ac and heating needs. read less

Great job all the way around from purchase process of a new HVAC system to installation. Barb who runs the... read moreGreat job all the way around from purchase process of a new HVAC system to installation. Barb who runs the office there is a pleasure to deal with. The owner, Kevin Murphy is a true professional as are his technicians. Thanks for taking care of everything and keep up the good work. read less

Excellent service! They go above and beyond!

Prompt scheduling and friendly service. Highly recommend!

I was very happy with the job they did!!Great customer service!! I asked them to do the install on a... read moreI was very happy with the job they did!!Great customer service!! I asked them to do the install on a specific date and they were very accommodating! Very nice people and very professional!!!THANKS!! read less