"Highly Recommend"

Rhonda S.

"Great to Work With"

Finding the right HVAC company is difficult. I heard about Prime Comfort from a friend's recommendation, and we've been using them for several years. They are great to work with. They communicate and show up ready to work. They are respectful of your property and wear masks. Adam Hurst was our technician this recent time. He did great.

Daniel C.

"Would Recommend"

Got our brand new HVAC system for a great price and was installed very quickly. Staff were very kind and very helpful getting it all set up. Had a minor issue which was sorted immediately again by the great staff and management. Would recommend!

Matthew J.

"Extremely Helpful"

Adam with Prime Comfort was extremely helpful during a recent AC Tune Up/Inspection appointment. He took his time to break down every component of concern in our AC system and gave me clear options going forward. I'd recommend Adam and Prime Comfort to anyone with AC concerns.

Cody C.

"Professional and Personable"

I've worked with two different HVAC companies in Charlotte, NC (Prime being one of them) and I can't say enough good things about their service. From the phone call to the project, the people at Prime Comfort are professional, personable, and skilled. I've had interactions with their HVAC tech Brian multiple times and have had nothing but a great experience. I highly recommend their services if you are in the greater Charlotte area.

Brian R.

"Very Transparent"

Really enjoy working with this company! They are very transparent and explain all details thoroughly. My experience is that the pricing is reasonable as well. Prime doesn’t just come in for the quick buck but rather cares about building up rapport with the customer. I really appreciate how quickly they were able to solve the problem and also take the time to look at other concerns I had. I will be using them again.

Jeremy B.

"Efficient and Effective"

I highly recommend Bryan at Prime Comfort for AC repair. I called Prime Comfort for a second opinion after a 2+ hour service call with another company failed to solve the problem. Prime Comfort promptly set a same-day appointment and called me shortly thereafter to let me know they could come earlier than anticipated. Bryan was on time, professional and courteous. He quickly isolated the issue, clearly explained the problem and its solution, promptly corrected the issue, and also installed a new WiFi-enabled thermostat. Efficient and effective, and reasonably priced.

Shannon H.

"Best in Charlotte"

Adam with Prime Comfort came to do our fall maintenance this morning. As usual, he was professional, knowledgeable and on time. He took the time to explain what he did and how our system is working. We have been with Prime Comfort since it's inception and they continue to go above and beyond with their service. They are the best in Charlotte!!

Beth W.

"Extremely Professional"

We had a new system put in during the spring and the installation went very well and the system worked great throughout the summer. As the weather is changing we went to put on the heat and it was not working. We called for service and they responded within a couple of hours which in today's day and age is phenomenal. Adam Hurst was the technician that came out and diagnosed the product which actually had nothing to do with the system. He was extremely professional and fixed the issue for us after diagnosing the problem. This was the first service issue we had since Prime Comfort installed the new unit and I was extremely pleased with their response to our problem and Adam's work.

Corey C.

"On Time and Professional"

I was told by another contractor (after waiting 3 days in less than 40 degree nighttime exterior temps for an appointment) that my furnace was trashed and needed to be replaced. I called Prime Comfort, who dispatched Bryan Phongsa within the hour. Bryan was on time, professional, and didn’t try to con me into a new furnace...he had the real issue diagnosed and the furnace back up and running in no time flat for a fraction of the cost that a new unit would have run me. I can’t recommend Bryan and the Prime Comfort team enough!

Cory M.

"Efficient and Courteous"

Adam Hurst was the service technician doing a routine fall check of our system. He was efficient and courteous.

James A.

"Fast and Knowledgeable"

Prime Comfort was fast, affordable and knowledgeable. Prime Comfort was great from the beginning to the end from Ms. Barbara the Customer Service to Bryan the Service Technician. They were able to come out to my rental property the next day and perform service on unit; that a previous company said they would need to order the part and was double the price. Prime Comfort give me a free 2nd second option that saved me almost $700. Bryan our service technician was very professional and had great customer service. Prime Comfort made what could’ve been an awful and daunting experience not bad at all. I will be using Prime Comfort for all my HVAC needs in the future! Thank you Ms. Barbara and Brian!

Janell A.

"Very Impressive"

Called several companies for estimates on a complete gas furnace/AC system installation. Prime Comfort was by far the most reasonable for the high-quality unit they installed, and after reading their great reviews I decided to go with them.
I was most impressed from the first call I made speaking with Barb and the tech installation staff that was sent out to do the installation was spot on! They are highly-skilled, worked extremely well together, and are incredibly efficient. By far one of the best decisions we've ever made in hiring a company for this type of job. At the very least give them a call and compare.

Mark R.

"Excellent Work"

I have an older house that needed a complete replacement of my HVAC system, ducts included. The entire process with Prime Comfort was great. Bill sat down with me and talked through my options, and the pricing was very competitive, as I had other companies give me estimates. They scheduled the job for the next Monday which happened to be Thanksgiving week. Bobby and his team showed up and were extremely polite, knowledgeable, and hard-working. They were prompt each day and were able to complete the job ahead of schedule. They did excellent work. After the work was completed Barb in the office has been great and I would recommend Prime Comfort to anyone.

Jim D.

"Prompt and Courteous"

Very competitive rates for Trane central air installation. Job was completed before date promised on contract. Also used them to repair AC for a rental property. They showed up same day, found a relatively minor issue and fixed it right away.

Woody C.

"Genuinely Care"

Had a great experience with Prime Comfort from the initial call to schedule an appointment to the tech Bryan coming out to assess the situation. He was able to get some better performance from our system with minimal cost and I could just tell that they were not just trying to make a buck off of me. I felt that they genuinely care about their customers which is refreshing. I definitely plan on using them again when the need arises.

Mike S.

"Great Maintenance Plan"

I’m so glad I switched to Prime Comfort for my HVAC maintenance plan. Lance is great - always on time and gives a heads up when he is on his way. Never tries to up sell anything and keeps us well advised on the life of our system.

Tara G.

"Awesome Service"

Our HVAC Technician Brian did an excellent job!! He was very fast, efficient, and very friendly. We sat and talked while he did his job.
Prime Comfort did not try to get over on us for the price. They also credit the diagnostic charges when you allow them to complete the repair (finding out now that most companies don't waive the diagnostic charges)!! Again, prime comfort is about doing great work without the practice of completely getting over on their customers. I WILL REFER PRIME COMFORT TO EVERYONE I KNOW!!
Awesome service!!

Erika B.

"Friendly and Personable"

Prime Comfort has been absolutely wonderful. From the estimate all the way through the installation. They were quick to fix any (small) issues that came up after install, they were always on time, professional, friendly, and personable. I highly recommend them for your HVAC needs. You will not be disappointed. Thank you guys for what you've done! Also, a shoutout goes to Barb in the office. Very friendly :-)

Jason S.