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Our Testimonials
  • James Pruitt Avatar
    James Pruitt
    1/16/2020 - Google

    Quick, expert service and knowledgeable staff. Highlighted unknown issues and fixed all problems in under 60 minutes. Would highly recommend... read more

    Charles (Charlie) Murphy Avatar
    Charles (Charlie) Murphy
    1/02/2020 - Google

    Bryan Phongsa was great! Called when he was on his way and was very polite and respectful. Anytime he was... read more

    Stephen Olliver Avatar
    Stephen Olliver
    12/23/2019 - Google

    Positive: Punctuality, Quality, Responsiveness, ValueGreat company with very nice employees. Will definitely use on my other properties as well!!!!Thanks Brian

  • Brad Burnett Avatar
    Brad Burnett
    12/23/2019 - Google

    Prime Comfort is hands down THE BEST service provider that I have ever used. The whole team is very responsive... read more

    Tatiana Cooper Avatar
    Tatiana Cooper
    11/23/2019 - Google

    From the moment I called panicked because we had CO2 leaking from HVAC heat system to the moment the technicians... read more

    Stephen Christy Avatar
    Stephen Christy
    10/23/2019 - Google

    Prime Comfort was quick to respond and schedule a visit for furnace maintenance. Bryan arrived as scheduled and was professional,... read more

  • Richard Kinkel Avatar
    Richard Kinkel
    10/23/2019 - Google

    The tech was very competent. He was courteous. And he got the job done. I am extremely pleased.

    Dennis Strickland Avatar
    Dennis Strickland
    10/23/2019 - Google

    Lance called before he came out to tell us what time he would arrive. Upon arrival he assessed the... read more

    Walter Ski Avatar
    Walter Ski
    7/23/2019 - Google

    Highly recommend for service or new install. Overall great professional experience. Honest with no hard upsell, just the facts. ... read more

  • Sb B. Avatar
    Sb B.
    7/23/2019 - Google

    Heat Pump Upgrade and Replacement:Prime Comfort, recommended by Duke-Energy, Better Business Bureau, was exceptional. From a no pressure sales presentation,... read more

    Mike S Avatar
    Mike S
    7/23/2019 - Google

    Had a great experience with Prime Comfort from the initial call to schedule an appointment to the tech Bryan coming... read more

    Kerri Mickelson Avatar
    Kerri Mickelson
    7/23/2019 - Google

    Lance and the team at Prime Comfort saved the day when our AC went out on a 100 degree day!... read more

  • Marci Coulter Avatar
    Marci Coulter
    7/23/2019 - Google

    Shows up on time. Honest about what's going on without trying to up-sell before repair is actually needed. Great customer... read more

    David Cripe Avatar
    David Cripe
    7/23/2019 - Google

    After reading all these rave reviews on Google, I decided to choose Prime Comfort for AC Maintenance back in April.... read more

    Kenneth Hocker Avatar
    Kenneth Hocker
    7/23/2019 - Google

    Great folks who take the time to explain and show you everything that is going on with your system. Highly... read more

  • Amber Doran Avatar
    Amber Doran
    6/23/2019 - Google

    Fast response, friendly staff and a kind and knowledgeable tech. Thank you so much, I definitely will recommend you to... read more

    Kyle Thompson Avatar
    Kyle Thompson
    6/23/2019 - Google

    From what I briefly researched - it appeared that my capacitor went bad in my upstairs unit. I called Prime... read more

    Krystal Battle Avatar
    Krystal Battle
    6/23/2019 - Google

    I tried this company for the first time after receiving 6 quotes from 6 different HVAC companies to replace 4... read more

  • Darryl Green Avatar
    Darryl Green
    5/23/2019 - Google

    Bryan did a great job for us. I feel really good about choosing your company for my service plan.

    Joe Whalen Avatar
    Joe Whalen
    5/23/2019 - Google

    Definitely a 5 Star Outfit!...I have used them several times for installation of a new system and annual maintenance. ... read more

    Lisa Kelly Avatar
    Lisa Kelly
    4/23/2019 - Google

    I highly recommend Prime Comfort! They have wonderful customer service, their technicians are very knowledgeable and a pleasure to deal... read more

  • Suzette Avatar
    4/23/2019 - Google

    Highly recommend Prime Comfort. The process was very professional. Bill was helpful with competitive quotes. In the office Barbara... read more

    Mark Roberts Avatar
    Mark Roberts
    4/23/2019 - Google

    Called several companies for estimates on a complete gas furnace/AC system installation. Prime Comfort was by far the most reasonable... read more

    Angela Montaque Avatar
    Angela Montaque
    4/23/2019 - Google

    This was my first time working with Prime Comfort.Making an appointment with Barbara was easy and she worked with me... read more

  • Vanessa Sigmon Avatar
    Vanessa Sigmon
    4/23/2019 - Google

    We love prime comfort! Bryan and Barbara are great! They are easy to work, Bryan does quality work, and they... read more

    Brad H. Avatar
    Brad H.
    1/07/2020 - HomeAdvisor

    Very quick and easy. I called in the morning and my new thermostat was installed within a couple of hours!

    Lydie S. Avatar
    Lydie S.
    12/10/2019 - HomeAdvisor

    Great job.

  • Dayle M. Avatar
    Dayle M.
    9/06/2019 - HomeAdvisor

    Quick response & fixed my AC in a short time - very appreciated in this hot weather! Professional and knowledgeable... read more

    Amanda L. Avatar
    Amanda L.
    8/13/2019 - HomeAdvisor

    Very professional Brian went above and beyond.

    Joseph B. Avatar
    Joseph B.
    2/26/2017 - HomeAdvisor

    The complete HVAC system was replaced ~2 years ago. The job performed at the time was very sloppy. Unglued connections,... read more

  • Emmanuel A. Avatar
    Emmanuel A.
    6/16/2016 - HomeAdvisor

    Very professional and prompt.

    Charles P. Avatar
    Charles P.
    3/02/2016 - HomeAdvisor

    Great to do business with and he did it at good price.

    Erik B. Avatar
    Erik B.
    1/24/2020 - HomeAdvisor

    Courteous, professional and quick response for scheduling.

  • Cory Mannion Avatar
    Cory Mannion
    11/21/2020 - Google

    I was told by another contractor (after waiting 3 days in less than 40 degree nighttime exterior temps for an... read more

    Tara Gaige Avatar
    Tara Gaige
    10/21/2020 - Google

    I’m so glad I switched to Prime Comfort for my HVAC maintenance plan. Lance is great - always on time... read more

    Kristen Stone Avatar
    Kristen Stone
    10/21/2020 - Google

    From start to finish I am thrilled with the investment of my new HVAC system. No one likes dropping thousands... read more

  • Joseph Bonanno Avatar
    Joseph Bonanno
    10/21/2020 - Google

    Excellent service and great prices. They keep my systems running in top shape. I have them out twice a year... read more

    Frangi Pani Avatar
    Frangi Pani
    10/21/2020 - Google

    Brian and Barbara at Prime Comfort provide top notch service. Barbara always does her best to schedule the time... read more

    Danielle Hostetler Avatar
    Danielle Hostetler
    8/21/2020 - Google

    Bryan offered great customer service and helped me to better understand the HVAC world. I would definitely recommend!

  • Brian Wright Avatar
    Brian Wright
    7/21/2020 - Google

    Great service and friendly staff. Highly recommend.

    Janell Adams Avatar
    Janell Adams
    7/21/2020 - Google

    Prime Comfort was fast, affordable and knowledgeable. Prime Comfort was great from the beginning to the end from Ms. Barbara... read more

    james conrad Avatar
    james conrad
    5/21/2020 - Google

    Very impressive company, they have the expertise & resources to get your HVAC issue solved and they will not take... read more

  • laura horne Avatar
    laura horne
    4/21/2020 - Google

    Thank you Bryan Phongsa for your professionalism, punctuality and knowledge, you fixed the problem timely and at a... read more

    Rhonda Avatar
    4/21/2020 - Google

    Bryan and his team were amazing! They fixed our heat in less than 30 minutes after 5 failed attempts... read more

    Robert Smalls Avatar
    Robert Smalls
    4/21/2020 - Google

    I would like to give Bill Hix and his team at prime comfort alot of love his team did an... read more

  • Jason S. Avatar
    Jason S.
    4/21/2020 - Google

    Prime Comfort has been absolutely wonderful. From the estimate all the way through the installation. They were quick to fix... read more

    Herb Riley Avatar
    Herb Riley
    3/21/2020 - Google

    We are a 114 residence HOA in Matthews. Our clubhouse is heated/cooled by two 5-ton units. They failed... read more

    Candi Mooney Avatar
    Candi Mooney
    2/21/2020 - Google

    Lance was awesome! My heat pump has not run correctly since it was installed 18 months ago - by another... read more

  • Kristin McGann Avatar
    Kristin McGann
    1/21/2020 - Google

    Great service and pricing! I highly recommend Prime Comfort.

    Gayathri Samak Avatar
    Gayathri Samak
    1/21/2020 - Google

    I have had 2 really good working experiences with Prime Comfort and will continue to use their services in the... read more

    Tim Yerger Avatar
    Tim Yerger
    1/21/2020 - Google

    I have used prime comfort and Bryan for service on a gas furnace and central air system for the past... read more

  • Saige Irlacher Avatar
    Saige Irlacher
    1/21/2020 - Google

    Very nice people to work with and very professional.

    sid maheshwari Avatar
    sid maheshwari
    1/21/2020 - Google

    Bryan did a great job, fast and friendly with a fair price for. I'll use this company from now... read more

    Y.M. Avatar
    1/21/2020 - Google

    Great customer service from the first call. I called them for a second opinion. Their tech identified a major... read more

  • Kim Mosher Avatar
    Kim Mosher
    1/21/2020 - Google

    Bryan came out to service our heat pump and install a new circuit board. He was incredibly friendly and professional,... read more

    Carrie Gelser Avatar
    Carrie Gelser
    1/21/2020 - Google

    Prime Comfort was great! They were responsive, friendly, and priced very fairly. They would be my first call for any... read more

    John Felix Avatar
    John Felix
    1/21/2020 - Google

    Reviews speak for themselves. Highly recommend.

  • Chris O Avatar
    Chris O
    1/21/2019 - Google

    awesome experience from start to finishh! i can tell they know their stuff and take pride in what they do.... read more

    k chan Avatar
    k chan
    1/21/2019 - Google

    Wonderful experience - Bryan did a professional job

    Trisha Scott Avatar
    Trisha Scott
    1/21/2019 - Google

    We had a great experience (new AC install) with this company and Chuck Pesta. Would recommend to anyone looking... read more

  • David Olinski Avatar
    David Olinski
    1/21/2019 - Google

    My wife and I bought our first house knowing there was mold in the crawlspace. We remediated the mold first,... read more

    Kraig Kern Avatar
    Kraig Kern
    1/21/2019 - Google

    Ok, I don't say this lightly, but this is the first time I have ever had a 5-star experience with... read more

    Stefanie Hedrick Avatar
    Stefanie Hedrick
    1/21/2019 - Google

    Wow! I was highly impressed with the professionalism and integrity of Prime Comfort. Everyone I spoke with... read more

  • Debra Adams Avatar
    Debra Adams
    1/21/2019 - Google

    First of all Prime Comfort was recommended by the"Nextdoor" app. Everything they said about Prime Comfort being number one ... read more

    Jenny Shirley Avatar
    Jenny Shirley
    1/21/2019 - Google

    Prime Comfort's service manager came out to our house for a service call when our downstairs unit went out on... read more

    Douglas Matheny Avatar
    Douglas Matheny
    1/21/2019 - Google

    Love these guys. They blow away the competition. Highly recommend them.

  • Shane Martin Avatar
    Shane Martin
    1/21/2019 - Google

    My AC went out around 11 PM one night and had no idea who to call. Based on reviews I... read more

    Paula S Avatar
    Paula S
    1/21/2019 - Google

    I would give this company 10 stars. Every person I delt with went above and beyond what I expected. I... read more

    Alfred Richard Avatar
    Alfred Richard
    1/21/2019 - Google

    Bryan, did an awesome job. He was very professsional. I would use this company again.

  • D. Ferguson Avatar
    D. Ferguson
    1/21/2019 - Google

    Prime Comfort sent their senior tech, Bryan, to troubleshoot my Trane AC unit. He determined that there was a small... read more

    J C Avatar
    J C
    1/21/2019 - Google

    I was lucky in seeing Bryan service a neighbor's furnace a few months ago & asked him to schedule an... read more

    Dean Eason-Williams Avatar
    Dean Eason-Williams
    1/21/2019 - Google

    Our AC was installed by another well known company less than 2 years ago and after having less than acceptable... read more

  • Mary Jo Hurka Avatar
    Mary Jo Hurka
    1/21/2019 - Google

    Everyone I dealt with at Prime Comfort was knowledgeable and super competent. I had to replace myHvac system and both... read more

    Regina Cruz Avatar
    Regina Cruz
    1/21/2019 - Google

    Prime Comfort was able to get me in on the same day I contacted them. Brian was great. ... read more

    Vince Donahue Avatar
    Vince Donahue
    1/21/2019 - Google

    We signed an annual contract with Prime Comfort late last year and have not been disappointed. The service has been... read more

  • Ed Shehan Avatar
    Ed Shehan
    1/21/2019 - Google

    Our A/C went out overnight and I called Prime Comfort first thing in the morning and they came out before... read more

    Paul Stein Avatar
    Paul Stein
    1/21/2019 - Google

    We replaced three hvac systems with Prime. Our basement furnace was not working. One company (not Prime) suggested... read more

    alvacafe Avatar
    1/21/2019 - Google

    This guys are awesome, very knowledgeable, on time, professional, fast service definitely the ones to hire. I am so... read more

  • fsufan229 Avatar
    1/21/2019 - Google

    Bryan from Prime Comfort came out and did a great job repairing my unit. He was very thorough and... read more

    Jim Devine Avatar
    Jim Devine
    1/21/2019 - Google

    I have an older house that needed a complete replacement of my HVAC system, ducts included. The entire process... read more

    Erika Brown Avatar
    Erika Brown
    1/21/2019 - Google

    Our HVAC Technician Brian did an excellent job!!He was very fast, efficient, and very friendly. We sat and talked while... read more

  • Larain Koch Avatar
    Larain Koch
    1/21/2019 - Google

    Furnace stopped working a day before Thanksgiving. I called several companies with no one able to come and fix before... read more

    Connie Cowan Avatar
    Connie Cowan
    1/21/2019 - Google

    Great system as we have allergies this has helped us tremendously ! Great Service!When ever we call to set up... read more

    John Avatar
    1/21/2019 - Google

    We recently chose to replace the ductwork in my house and hired Ken and the Prime Comfort crew for the... read more

  • Trish Beebe Avatar
    Trish Beebe
    1/21/2019 - Google

    Excellent, prompt service. The technician explained the process and pricing with no surprises upon receiving the bill. Prime... read more

    Alan Beckwith Avatar
    Alan Beckwith
    1/21/2019 - Google

    Found Prime Comfort on google and decided to go with them because of the reviews. My experience was excellent! Bryan... read more

    Anna Yano Avatar
    Anna Yano
    1/21/2019 - Google

    Prime Comfort is an excellent company! Honest, good pricing and always puts customers first. I highly recommend them for your... read more

  • Brett Stern Avatar
    Brett Stern
    1/21/2019 - Google

    Great job all the way around from purchase process of a new HVAC system to installation. Barb who runs the... read more

    Marlo Fox Avatar
    Marlo Fox
    1/21/2019 - Google

    Excellent service! They go above and beyond!

    M Avatar
    1/21/2019 - Google

    Prompt scheduling and friendly service. Highly recommend!

  • John Valenti Avatar
    John Valenti
    1/21/2019 - Google

    I was very happy with the job they did!!Great customer service!! I asked them to do the install on a... read more

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